What's a BPO Virtual Assistant & What Do They Do?
If you're dealing with repetitive processes in your business, you might have heard about BPO. Another acronym??? Urg we know…
Let us help you by explaining (in simple terms) what exactly “BPO” is and how a virtual assistant might be the right solution for your BPO needs.
What is Business Process Outsourcing (BPO)?
Definition of BPO
Business Process Outsourcing (BPO) involves outsourcing repetitive tasks within your business processes to some other business (usually to get it done cheaper).
To clarify, many companies outsource all sorts of tasks to external providers. An example may be hiring a freelancer to do video editing.
BPO is slightly different.BPO entails that your business outsources a whole business function, such as marketing, finance, HR, or accounting.
Common BPO to Help in Business Growth
At The Boutique COO, we help companies who seek BPO services for ongoing admin needs such as answering phones, data entry, and client onboarding.
Depending on your team’s skill set, you can also have a BPO virtual assistant help with virtual administrative tasks for marketing, finance, HR, and accounting.
Offloading tasks outside your zone of genius is crucial for you to focus on your business’ growth and scaling. To help your business grow, you & your team should not be bogged down in routine processes.
Challenges with Large-Scale BPO Centers
While large companies often utilize BPO services based in extensive international customer service centers, this approach may not suit everyone.
As a small business, you need to be strategic about what parts you can and should outsource.
Outsourcing to a local virtual assistant might be a far more effective alternative for your business.
Why Choose a Local Virtual Assistant for Your BPO Needs?
1. Personalized Support Over Standardization
BPO centers are quick to launch and require standard processes, which may not offer the personal touch your business and customers need.
This is particularly true for high-touch, customer-centric, or luxury businesses, or those that rely on strong personal relationships with customers.
2. Custom Support for Complex Processes
Traditional BPO often provides basic, routine support and may fall short in handling intricate, custom processes with numerous decision points.
A local virtual assistant can bring the nuanced, experienced support your sophisticated business operations require.
3. Comprehensive, All-in-One Support
Using a traditional BPO center restricts the types of support available. As your business's needs diversify into areas like marketing or finance, a traditional BPO center may not suffice.
A company offering a broader range of skills can centralize your support team, enhancing efficiency and cost-effectiveness.
4. Supporting Local Talent and Businesses
Like us, if supporting local businesses and talent matters to you, opting for a local virtual assistant aligns with this value. This approach not only helps your business thrive but also contributes to your local economy.
Exploring Alternatives to Traditional BPO
Interested in an alternative to traditional BPO that aligns better with your business needs? Schedule a free strategy chat with us to discover how a local virtual assistant can transform your business operations.
